Before you start
Know the business time zone and each practitioner’s actual hours. Setup initially creates Monday–Friday hours.
Choose the practitioner
Open Settings → Practitioners → the person’s Hours link.
Add a shift
Under Add hours, choose Day, Start time and End time. Save the shift. Add separate non-overlapping shifts for split days.
Replace old hours carefully
Review existing shifts. If you need to replace one, remove that shift and add the correct hours. Do not delete appointments to change the working week.
Check a complete visit
Preview a service on a normal working day. Its duration, preparation/cleanup and add-ons must fit; use Dates for one-off changes.
What success looks like
Normal weeks show the intended hours, with breaks and full appointment duration respected.
If it doesn’t work
These hours overlap an existing shift
Review the existing shift, remove the one being replaced, then add the corrected range.
One date still looks wrong
A date-specific closure, replacement shift, block or exact-start rule can change that day. Open the practitioner’s Dates settings.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026