Before you start
Note the page, last action, visible error, time/time zone and device/browser. Never share a URL containing an access or booking-management token.
Check the result of the last action
If booking, payment or cancellation was interrupted, look up its current record before submitting again. Copy unsaved non-sensitive draft text before reloading.
Check the right address and access
Confirm that you opened the expected BookVaya business. Private preview app and review links require authorized Tailscale access; a public website link does not grant that access.
Try a safe reload
After protecting unsaved work and checking the action outcome, reload once. If needed, compare in a current browser without changing security settings or disabling protections.
Prepare a precise support summary
Include the affected area, expected result, exact error, time and whether the issue repeats. Use Prepare support details; it creates text for you to share and does not submit a ticket.
What success looks like
You have recovered safely or prepared enough detail for someone to investigate the exact problem.
If it doesn’t work
An upcoming appointment is affected
Use the business’s established contact method to coordinate the visit now. Do not wait for an unverified notification or invent a second booking.
The issue continues
Return to your existing invitation conversation with the prepared summary. Public support hours, ticketing and a status service have not been launched.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026