Before you start
Do not include passwords, sign-in links, private booking links, card details, intake answers or full client records in a support report. For BookVaya app concerns, use support-request.html or info@fisherdigitaldesign.com.
Identify who should handle it
For a client’s appointment or business-held record, involve the business owner. For an account or app access problem, use Contact BookVaya support.
Avoid changing unrelated records
If you see data from another business or unexpected access, stop browsing or exporting it. Note only the affected area, time and a non-sensitive reference.
Prepare a safe report
Say what you expected and what appeared. Remove names, contact details and private links from screenshots before sharing through support-request.html or info@fisherdigitaldesign.com.
Treat data requests deliberately
Archive is not complete erasure. A request to access, correct or delete data needs review by the responsible business and the applicable service process; public request procedures will be published before launch.
What you should see
The right person can investigate without receiving unnecessary client or account information.
If you need help
Someone asks for all client data by email
Verify their identity and authority through an established channel before exporting records.
You suspect access across businesses
Stop using the page and contact BookVaya support through support-request.html or info@fisherdigitaldesign.com promptly. Do not open more records to investigate.
Still need help?
Send your question to the BookVaya team through Fisher Digital Design. Tell us what you tried and what happened.
Contact BookVaya support