Before you start
The owner needs the staff member’s correct work email. Invitation links should be shared only with that person.
Create the invitation
Owner: open Settings → Manage team access → Invite staff. Enter Staff email address and select Create invitation.
Share the generated link
Share the invitation link directly with the intended person using your established contact method. Creating the invitation does not prove an email was delivered.
Accept with the invited email
Staff member: open the link and verify the email named on the invitation. Follow the confirmation to join the workspace.
Check or revoke access
Owner: review pending invitations and their expiry. Revoke invitation cancels a pending invitation; Remove access applies to an existing workspace member.
What success looks like
The staff member appears in Workspace members and can open the correct business workspace.
If it doesn’t work
The invitation expired or was revoked
Ask the owner for a new invitation. Do not reuse or forward an old link.
This staff member already has access
Check Workspace members and ask the person to sign in with that exact email. Creating another invitation will not repair a mismatched account.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026