Before you start
Check that you are in the right business under Workspace. Owner-only links are not shown to staff.
Use the access you have
Staff work with the business calendar and permitted appointment tasks. Owners manage business settings, team access, reports and owner-only private notes.
Ask an owner for a settings change
If Business settings or an owner-only action is missing, ask the business owner. A missing permission is not fixed by clearing your browser or creating another account.
Separate public names from account emails
Use Practitioners to manage the names clients book with. Use Manage team access to control who can sign in.
Remove access deliberately
Owners open Manage team access → Workspace members → Remove access. Review the correct email first. Separately check the practitioner’s services and future appointments if the person is leaving.
What you should see
Each person has the access they need, and the booking calendar is managed separately from account permissions.
If you need help
Someone can be booked but cannot sign in
Their practitioner profile may exist without a staff invitation. The owner should invite their correct email.
I see an unfamiliar business or another business’s data
Stop viewing or changing it. Do not download records. Use the privacy and support guidance to report the issue without sharing client information.
Still need help?
Send your question to the BookVaya team through Fisher Digital Design. Tell us what you tried and what happened.
Contact BookVaya support