Before you start
Prepare a public display name, service assignments and the person’s normal working week.
Add the person
Open Settings → Practitioners → Add practitioner. Use a name clients will recognize and review their active/visibility settings.
Assign services
Connect the person to the services they provide. Review the service duration and price rather than assuming every team member performs every service.
Set their hours and exceptions
Use the person’s Hours link for regular shifts and Dates for closures, replacement hours or blocks.
Check the booking page
Select a service and confirm that the person is offered at an expected time. If they also need workspace access, create a separate staff invitation.
What success looks like
Clients can choose the practitioner for the appropriate services and working times.
If it doesn’t work
The practitioner is missing
Check active/visibility settings and service assignment first, then hours and date-specific rules.
The person has left the business
Review future appointments and arrange changes with affected clients before removing bookability. Remove workspace access separately through Manage team access.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026