Before you start
Public appointment email delivery and live SMS are not active. Do not promise that a message will arrive.
Open email settings
Go to Settings → Manage email settings → Appointment email.
Review sender and reminders
Check Sender and reply-to details, then Reminders and their timing. Use a business reply address that will be monitored when delivery is activated.
Read the email
Use the available message preview to check the confirmation, reminder and aftercare wording for the correct service, date and contact instructions.
Check delivery separately
Saving a message does not prove an email was sent. Public email delivery is not active yet.
What you should see
The intended email settings are saved, with delivery readiness clearly understood.
If you need help
No real email arrived
Public email delivery is not active yet. Confirm the appointment with the client through another method.
I am unsure whether a message was sent
Check whether the email was sent before contacting the client again. Public email delivery is not active yet.
Still need help?
Send your question to the BookVaya team through Fisher Digital Design. Tell us what you tried and what happened.
Contact BookVaya support