Before you start
Do not advertise working SMS reminders, replies or a BookVaya messaging number until the service is activated.
Use a confirmed contact method
Agree how your business will reach clients now. Do not substitute an inactive SMS preview for direct communication.
Keep consent specific
When messaging is activated, clients need the appropriate consent and a way to opt out. A phone number alone is not proof of messaging consent.
Separate reminders from conversations
The initial direction is one-way booking-event messages. A two-way text inbox is not a promised feature of this preview.
Check activation before relying on it
Live messaging requires an approved sender, configured provider, usage limits and verified delivery/opt-out behavior. Activation instructions will be added when this is ready.
What success looks like
Your team and clients have accurate expectations about text messages.
If it doesn’t work
A test text did not arrive
That is expected while live SMS is inactive. Do not repeatedly change the phone number or request messages.
A client wants to reply or stop texts
Use the business’s established contact method in this preview. Do not give clients an unverified reply number or opt-out command.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026