Before you start
External email and live SMS are not active in the private preview. Use the authorized testing route rather than expecting a real message.
Find the appointment first
Search the calendar using the reference, client or service. Check the appointment state before asking the client to book again.
Check the recipient and event
Review the saved email, the event expected and its timing. A reminder is not the same as a confirmation, and aftercare requires opt-in.
Check current delivery readiness
Owner: review Manage email settings. A saved setting is not proof of delivery. In this preview, use your invitation conversation for access to authorized test evidence.
Resolve uncertainty before resending
Record the reference, expected message, time/time zone and any visible result. For a future live-delivery issue, also ask the client to check spam and their entered address; do not promise a resend succeeded without confirmation.
What success looks like
You know whether the issue is a missing booking, recipient/settings problem or a delivery problem.
If it doesn’t work
The client booked twice because no email arrived
Compare both appointment references and agree which is intended before cancelling one.
The appointment is soon
Contact the client through the business’s established contact method. Do not rely on an unverified reminder to resolve an urgent scheduling question.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026