Before you start
List shared rooms/equipment and the time needed before and after each service.
Review available resources
Open Settings → Rooms and equipment. Review the resources used by your service before changing its booking requirements.
Review the service requirements
Edit the relevant service under Services. Check its resource and preparation/cleanup settings. Keep these values consistent with how the treatment is actually delivered.
Check the whole reserved interval
Compare the visit and its buffers with practitioner hours, resource use and other bookings. A buffer is working time even when the client is not present.
Test with realistic overlap
Try two fictional visits that would need the same resource or overlap preparation time. Confirm that an unavailable combination is not offered.
What success looks like
Bookable times respect the people, space and preparation needed to deliver the service.
If it doesn’t work
I changed a buffer but an old visit is different
Reserved preparation/cleanup time is saved with the booking. Review the appointment itself; do not assume a later service edit rewrites it.
A practitioner is free but the slot is blocked
Check the required resource, full reserved interval and other bookings before altering the hours.
Still not resolved?
Use your existing invitation conversation for private-preview help. Include the exact action, visible error and time, without passwords, private links or client records.
Prepare support detailsChecked against the private app · 14 November 2026