Before you start
Keep private management links to yourself. In the current private preview, external confirmation email is not active.
Look for the confirmation
Check the confirmation screen or saved appointment details. When live delivery is available, also check the email address used and spam folder.
Check which business you booked
BookVaya provides booking tools; your appointment is with the named service business. Use the contact details on its own website or booking page.
Ask the business to check
Give the business your name, expected service/date/time and reference if you have it. Do not make a second appointment just because the first email is missing.
Confirm the current details
Once found, agree the current date, time, location and any preparation with the business. A saved calendar entry may be out of date.
What success looks like
You know whether the appointment is confirmed and have its correct current details.
If it doesn’t work
The link is expired or unavailable
Contact the business. Do not forward private links publicly or create an owner account to find a client appointment.
The appointment is today
Contact the business directly using its established phone or contact method rather than waiting for an email.
Your business can help.
For appointment decisions and time-sensitive questions, contact the service business directly. It manages your booking and its own policies.
Find the right contactChecked against the private app · 14 November 2026