Before you start
BookVaya supplies the booking software. It does not perform your treatment or decide the business’s appointment policies.
Find the right contact
Use the business’s own website, booking page or confirmation for its phone, email or contact instructions.
Explain the visit
Give your name, service, expected date/time and appointment reference if available. Describe the change or question plainly.
For something time-sensitive, contact it directly
If the appointment is soon or you are unsure whether it is confirmed, use the business’s established direct-contact method.
If it is a website error
Tell the business the page, last action, device/browser and visible error. Redact private links and personal details in screenshots. The business can raise the app issue with BookVaya.
What success looks like
The people who manage your appointment have the details needed to help.
If it doesn’t work
The business has not replied
Use another contact method it has published. Do not create duplicate bookings as a way of sending a message.
I am invited to test the private preview
Use the existing invitation conversation for test-access problems. There is no public client-support ticket service in this preview.
Checked against the private app · 14 November 2026