Before you start
Check the business’s change/cancellation policy. A change request is not complete until you see its confirmed result.
Open your appointment
Use the management link from the confirmation or authorized preview testing route. Check the business, date, service and reference.
Choose the available action
For a move, choose an available replacement time and review it. For cancellation, review the action and confirm only if you intend to cancel.
Verify the result
Look for the updated date/time or cancelled state. If a move fails because the new time is unavailable, the original appointment stays in place.
Update your own reminders
Update or remove a personal calendar copy. Ask the business about any payment or refund separately; a cancellation is not proof of a refund.
What success looks like
You can see the new confirmed appointment details or confirmed cancellation.
If it doesn’t work
The change option is missing or blocked
The appointment may be outside the permitted change window. Contact the business for help or an exception.
I am unsure whether it worked
Ask the business to check the current record before repeating the change or making another booking.
Your business can help.
For appointment decisions and time-sensitive questions, contact the service business directly. It manages your booking and its own policies.
Find the right contactChecked against the private app · 14 November 2026