BookVaya
For clientsPrivate app guide

Ask about service prices, deposits or refunds

Your service payment is an arrangement with the business providing the appointment. Its prices and policies are separate from a BookVaya business subscription.

Before you start

Live payment collection is not active in this private preview. Do not enter real card details into a test payment flow.

  1. Review the visit total

    Check the selected service, options, duration and price before confirming.

  2. Confirm how the business expects payment

    Follow the actual arrangement shown and agreed with the business. Preview pay-later behavior does not mean a card has been charged.

  3. Ask the business about a refund

    Give the business your appointment reference and the payment question. The business handles service-policy decisions; cancellation alone does not prove a refund occurred.

  4. Avoid duplicate payments

    If a result is uncertain, ask the business to check before retrying. Never send a full card number, security code or banking password in a message.

What success looks like

You know the amount and arrangement, and the service business can review any payment question.

If it doesn’t work

I see a charge I do not understand

Contact the business using its verified contact details and your payment provider if needed. Share only the minimum identifying information, not full card details.

I reached BookVaya pricing

That page is for business subscriptions, not payment for your appointment.

Your business can help.

For appointment decisions and time-sensitive questions, contact the service business directly. It manages your booking and its own policies.

Find the right contact

Checked against the private app · 14 November 2026